Terms and Conditions – Consumer, Personalised, Corporate, Trade and Wholesale Orders

Effective date: 23 August 2026

1. About us

Tcboo is operated by Spinney Yarns Ltd, trading as Tcboo and tcboo.shop.

Company number: 08616062
Registered office: 3 Lawyers Lane, Oadby, Leicester, England, LE2 5QN
Email: sales@tcboo.shop
Website: www.tcboo.shop

Please do not return goods to our registered office unless we have provided written return instructions.

2. Scope of these terms

These Terms and Conditions apply to all goods and services supplied by Tcboo, including:

  • standard products held in stock;
  • personalised products;
  • bespoke and made-to-order products;
  • samples, prototypes and pre-production items;
  • individual consumer orders;
  • trade and wholesale orders;
  • products purchased for resale;
  • corporate, branded and promotional orders;
  • hospitality, hotel, resort, cruise and travel-sector orders;
  • weddings, parties and private celebrations;
  • business openings and product or venue launches;
  • ship launches, maiden voyages and commemorative events;
  • conferences, exhibitions and trade shows;
  • sporting, sponsorship and charity events;
  • press, media, influencer and public-relations campaigns;
  • staff, client, guest and VIP gifts;
  • prizes, gift bags and promotional giveaways; and
  • any other commercial, promotional or event-related order.

These terms apply whether an order is placed through our website, by email, through a quotation, by invoice or by another method agreed by us.

Any quotation, order confirmation, artwork approval or written agreement issued specifically for an order forms part of the contract. If it conflicts with these general terms, the order-specific written agreement takes priority for that order.

Nothing in these terms removes or restricts any legal rights that cannot lawfully be excluded.

3. Definitions

In these terms:

Consumer means an individual purchasing mainly for personal use and not mainly for business, trade or professional purposes.

Business Customer means a company, partnership, sole trader, charity, organisation, public authority, reseller, distributor or anyone purchasing wholly or mainly for business purposes.

Stock Product means a standard product that has not been made to the customer’s specifications or clearly personalised.

Personalised Product means a product carrying customer-selected names, initials, dates, wording, photographs, graphics or other individual details.

Custom or Made-to-Order Product means a product manufactured, printed, adapted or sourced specifically to the customer’s requirements.

Event Order means an order connected to a specific event, launch, opening, voyage, wedding, celebration, conference, exhibition, sporting occasion, hospitality programme, promotion or other date-dependent purpose.

Goods means any products, samples, prototypes, packaging or associated materials supplied by us.

Artwork includes logos, names, photographs, wording, illustrations, patterns, brand assets, trademarks and other material supplied or approved by a customer.

4. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a contract to place an order.

If you place an order on behalf of a company, brand, organisation, couple, event organiser, venue, sponsor or other third party, you confirm that you have authority to approve the order, artwork, costs and these terms on its behalf.

We may request evidence of identity, age, business status, authority, billing details or permission to use supplied artwork.

5. Product use

Tcboo products are reusable textile accessories designed to help identify and personalise sun loungers and similar suitable furniture.

They are not:

  • safety restraints;
  • flotation or lifesaving devices;
  • load-securing equipment;
  • child-safety products;
  • medical products; or
  • substitutes for supervision or responsible use.

Customers must check that a product is suitable for the particular lounger, chair, furniture or setting before use.

Products must not be used to restrain a person, child, animal or object, and must not be relied upon to reserve furniture where venue rules prohibit or restrict doing so.

Customers must comply with all venue, hotel, resort, cruise-line, poolside and local rules.

6. Product descriptions and images

We take reasonable care to describe and display products accurately.

However:

  • screen settings may affect how colours appear;
  • printed colours may differ slightly from digital proofs;
  • photographs are illustrative and may not show exact scale;
  • positioning may vary slightly between individually produced items;
  • textile products may have reasonable manufacturing tolerances;
  • pattern placement may vary;
  • dimensions may vary slightly because of the nature of textile manufacture; and
  • minor differences that do not materially affect appearance or use will not normally constitute a defect.

Any material change affecting the essential characteristics of an order will be discussed with the customer where reasonably possible.

7. Orders and contract formation

Adding a product to a basket, submitting an enquiry or receiving an automated acknowledgement does not mean that an order has been accepted.

A contract is formed when we:

  • send an order confirmation accepting the order;
  • accept payment and confirm that production will begin;
  • accept a signed quotation or purchase order; or
  • dispatch the goods,

whichever occurs first.

We may decline or cancel an order before acceptance where:

  • a product or material is unavailable;
  • the price or description contains an obvious error;
  • payment cannot be authorised;
  • delivery is unavailable to the requested destination;
  • the requested artwork or wording may be unlawful, offensive or infringing;
  • production within the requested timescale is not possible;
  • quantities or specifications cannot reasonably be achieved; or
  • we reasonably suspect fraud, misuse or unauthorised resale.

If we cancel after taking payment, we will refund the amount paid for any goods or services we will not supply.

8. Stock availability and materials

Stock and material availability can change.

For made-to-order, event, corporate, trade and wholesale orders, production is subject to the availability of suitable fabric, inks, components, packaging and manufacturing capacity.

Where a specified component becomes unavailable, we may propose a suitable alternative. We will not make a material substitution without the customer’s agreement.

We are not responsible for delays caused by a customer taking time to approve an alternative.

9. Prices, quotations and VAT

Consumer prices shown on our website include VAT where VAT is applicable, unless clearly stated otherwise.

Trade, wholesale and corporate quotations are exclusive of VAT unless the quotation states that VAT is included.

Delivery, insurance, expedited production, specialist packaging, customs charges, import taxes, duties, bank fees and other additional costs will be shown or agreed where applicable.

Quotations are valid for the period stated in the quotation. If no period is stated, a quotation is normally valid for 30 days, but may be withdrawn before acceptance if material or production costs change.

We may correct an obvious pricing error. If an error is discovered after an order is placed, we will give the customer the option to continue at the correct price or cancel for a full refund.

10. Payment

Stock website orders normally require payment in full when the order is placed.

Personalised, made-to-order, corporate, event, trade and wholesale orders may require:

  • payment in full;
  • a deposit followed by a balance payment;
  • staged payments; or
  • payment against an approved credit account.

The applicable arrangement will be stated in the quotation, invoice or order confirmation.

Production will not normally begin until the required payment, deposit, artwork and approvals have been received.

A delay in payment or approval may change the estimated production or delivery date.

11. Deposits and pre-production costs

Deposits and design, sampling or setup charges cover work and costs incurred in preparing an order.

If a customer cancels an order, we may retain or charge an amount reasonably representing:

  • design and administration work already completed;
  • samples or prototypes produced;
  • materials ordered or allocated;
  • third-party charges that cannot be cancelled;
  • manufacturing already completed;
  • other reasonable losses arising directly from the cancellation.

Any remaining balance will be refunded where appropriate.

For Business Customers, a quotation may expressly state that a deposit, setup charge or design fee becomes non-refundable once work begins.

This section does not affect a Consumer’s statutory rights where goods are faulty, misdescribed or otherwise do not conform to the contract.

12. Personalisation, artwork and proofs

Customers are responsible for checking all supplied and approved information, including:

  • names;
  • initials;
  • dates;
  • spelling;
  • punctuation;
  • telephone numbers;
  • website addresses;
  • colours;
  • dimensions;
  • quantities;
  • logos;
  • photographs;
  • layout; and
  • delivery details.

Where we provide a digital proof, production will not normally begin until the customer has approved it.

Approval confirms that the content, layout and specification are correct. We are not responsible for an error that appeared in an approved proof unless we introduced a different error during production.

A proof is a visual guide. Reasonable variations may occur between a screen proof and the manufactured product.

Changes requested after approval may result in additional charges and a revised production or delivery date.

13. Customer-supplied artwork and permissions

A customer supplying artwork confirms that:

  • they own it or have permission to use it;
  • they have authority to authorise us to reproduce it;
  • it does not infringe copyright, design rights, trademarks, privacy rights or other rights;
  • all individuals shown in supplied photographs have given any necessary consent;
  • the content is accurate and lawful; and
  • its use will not mislead consumers or the public.

The customer grants us a limited licence to use, reproduce, resize, adapt and print the supplied material solely as necessary to prepare, manufacture and fulfil the order.

We may refuse material that we reasonably believe is unlawful, defamatory, discriminatory, obscene, misleading, infringing or otherwise inappropriate.

Business Customers must reimburse us for reasonable losses, liabilities and legal costs resulting from a claim that customer-supplied artwork or instructions infringe another party’s rights, except to the extent that the claim resulted from our unauthorised alteration or use.

14. Brand, promotional and event responsibilities

Customers placing corporate, promotional or Event Orders are responsible for:

  • obtaining approval from the brand owner, sponsor, venue and organiser;
  • ensuring promotional wording and claims are accurate;
  • obtaining necessary advertising, photography, talent and image permissions;
  • complying with competition, prize, sponsorship and promotional rules;
  • confirming final guest, delegate or attendee quantities;
  • providing event dates and delivery deadlines accurately;
  • checking venue and destination requirements; and
  • ensuring the goods are suitable for the planned activity and audience.

Unless separately agreed in writing, supplying goods does not make Tcboo an organiser, sponsor, partner or endorser of the event or promotion.

No category, territory, venue or event exclusivity is granted unless recorded in a separate written agreement.

15. Event dates and time-sensitive orders

Customers must tell us before ordering if goods are required for a fixed event, departure, voyage, opening, launch, wedding or other deadline.

Production and dispatch dates are estimates unless we have expressly confirmed a guaranteed delivery date in writing.

If the customer:

  • changes the specification;
  • changes the quantity;
  • delays payment;
  • delays artwork approval;
  • supplies incomplete information; or
  • changes the delivery address,

any agreed or estimated date may need to be revised.

Expedited production or delivery may incur an additional charge.

For Business Customers, we are not liable for loss arising from a missed event or promotional date unless that date was expressly accepted by us in writing as a guaranteed contractual deadline.

Consumer rights relating to agreed delivery dates remain unaffected.

16. Trade and wholesale orders

Trade and wholesale prices are available only to approved Business Customers.

Minimum quantities, pack sizes, colour combinations, lead times and prices will be stated in the applicable quotation or trade information.

A trade or wholesale purchase authorises the Business Customer to resell genuine finished Tcboo goods. It does not transfer:

  • ownership of our product design;
  • manufacturing rights;
  • copying or reproduction rights;
  • tooling or templates;
  • rights to produce derivative products;
  • trademark rights; or
  • any licence to appoint further manufacturers.

Wholesale customers must not alter goods, packaging, care information or product-origin statements in a misleading manner.

Any manufacturing, distribution, territory or intellectual-property licence requires a separate written agreement signed by us.

17. Samples and prototypes

Samples, prototypes, colour tests and pre-production items may differ from final production goods.

Their price, ownership, permitted use and return requirements will be stated in the quotation.

Unless agreed otherwise, approval of a sample or prototype authorises production within reasonable manufacturing tolerances.

Samples and prototypes must not be copied, commercially manufactured, supplied to another manufacturer or used to obtain competing quotations where doing so would infringe our intellectual property or confidential information.

18. Quantities and production tolerances

We aim to supply the ordered quantity.

For consumer orders, we will not substitute a materially different quantity without agreement.

For trade, wholesale, corporate and high-volume orders, any permitted production tolerance must be stated in the quotation or order confirmation. If no tolerance is stated, the confirmed quantity applies.

Where partial delivery would assist a Business Customer, we may make partial deliveries if agreed. Each delivery may be invoiced separately where the quotation allows this.

19. Delivery

Customers must provide a complete and accurate delivery address, postcode, recipient name and contact details.

We are not responsible for delay or loss caused by incorrect or incomplete information supplied by the customer.

Consumer orders will be delivered within the period stated at checkout or otherwise agreed. Where no delivery period has been agreed, we will deliver within the period required by applicable consumer law.

Delivery is completed when the goods are delivered to:

  • the address supplied by the customer;
  • a person at that address;
  • a safe place authorised by the customer; or
  • a collection point selected or approved by the customer.

Risk passes to a Consumer when they, or a person nominated by them other than the carrier, take physical possession of the goods.

For Business Customers, risk passes on delivery to the agreed address, carrier, freight forwarder or collection point, as specified in the quotation or agreed delivery term.

20. International orders

International orders may be subject to:

  • import VAT;
  • customs duties;
  • clearance fees;
  • local taxes;
  • destination restrictions;
  • additional documentation; and
  • customs or border delays.

Unless our quotation expressly states that these charges are included, the recipient is responsible for them.

Customers are responsible for checking that goods may lawfully be imported, resold, distributed and used in the destination country.

We are not responsible for delays caused by customs authorities, border agencies, carriers or incomplete information supplied by the customer.

If international delivery is made under an agreed Incoterm or other written delivery arrangement, that written arrangement will apply.

21. Ownership of goods supplied to Business Customers

For Business Customers, legal title to goods remains with us until we have received full cleared payment for:

  • the goods; and
  • any other sums due under the same order.

Until ownership passes, the Business Customer must keep the goods identifiable, protected and, where reasonably possible, separate from other stock.

This does not prevent risk from passing as described in section 19.

22. Consumer cancellation rights for Stock Products

A Consumer purchasing a Stock Product online, by telephone or by email normally has the right to cancel without giving a reason.

The Consumer must tell us clearly that they wish to cancel within 14 days after receiving the goods.

After telling us, the Consumer must return the goods within a further 14 days, following our return instructions.

Unless the goods are faulty or misdescribed, the Consumer is responsible for return delivery costs.

The Consumer may inspect goods as they would in a shop. We may reduce a refund to reflect loss in value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and functioning of the goods.

Where applicable, we will refund:

  • the price paid; and
  • the cost of our least expensive standard delivery option.

Additional costs for premium or expedited delivery are not refundable beyond the cost of standard delivery.

We will make the refund within 14 days after receiving the returned goods or satisfactory evidence that they have been sent back, whichever applies under the law.

23. Personalised and made-to-order goods

The statutory change-of-mind cancellation right does not normally apply to goods that are:

  • made to the customer’s specifications; or
  • clearly personalised.

This includes products carrying individually requested names, dates, photographs, wording, logos or bespoke designs, and products manufactured specifically to an agreed custom specification.

Selecting a standard option alone will not automatically make an item personalised where the law says otherwise.

Before production begins, we may agree to a cancellation or change where reasonably possible. Any refund may be reduced by the reasonable costs and work already incurred.

This exception applies only to change-of-mind cancellation. Consumers retain their legal rights if personalised or made-to-order goods are faulty, misdescribed or do not conform to the agreed specification.

24. Faulty, damaged or misdescribed goods

Customers should contact sales@tcboo.shop promptly if goods arrive damaged, faulty, incomplete or materially different from the order.

Please include:

  • the order or invoice number;
  • a description of the problem;
  • photographs where reasonably possible;
  • the quantity affected; and
  • photographs of the packaging if transit damage is suspected.

Consumers are entitled to the remedies provided by applicable consumer law. These may include rejection, repair, replacement, price reduction or refund depending on the circumstances and timing.

We will pay reasonable return costs where a Consumer is legally entitled to return faulty or misdescribed goods.

Business Customers must inspect goods as soon as reasonably practicable and notify us promptly of visible damage, shortages or discrepancies. A hidden defect must be reported promptly after discovery.

For a valid Business Customer claim, we may elect to repair, replace or refund the affected goods, subject to applicable law and the liability provisions below.

Normal wear, misuse, accidental damage, failure to follow care instructions, unsuitable storage and unauthorised alterations are not manufacturing defects.

25. Returns procedure

Customers must contact us before returning goods and follow the return instructions provided.

Returns should be securely packaged and include sufficient information to identify the order.

Unless the goods are faulty or we agree otherwise, the customer is responsible for the goods until they reach the specified return address. We recommend retaining proof of postage.

Unauthorised returns sent to our registered office or another incorrect address may be delayed or refused.

Our separate Return Policy provides further practical information and forms part of these terms. Statutory consumer rights take priority if there is any conflict.

26. Care and maintenance

Customers must follow the care instructions supplied with the product.

Exposure to sunlight, pool chemicals, salt water, suntan products, heat and repeated washing may gradually affect textile colour or appearance. Reasonable wear and ageing are not manufacturing defects.

Products should be removed and stored appropriately when not in use and must be kept away from fire and extreme heat.

27. Intellectual property and protected design rights

The Tcboo product, its distinctive design and appearance, product concepts, patterns, construction, templates, prototypes, photographs, graphics, website content, branding and associated materials are protected by intellectual-property rights.

Registered or granted protection currently includes rights in:

  • the United Kingdom;
  • the European Union, covering its member states in accordance with the applicable registration;
  • Canada; and
  • the United States of America, including United States Design Patent No. US D1,132,062 S, issued on 30 June 2026.

Further applications have been made or pursued in other territories, including a pending application in Türkiye. A pending application is not represented as a granted registration.

Additional registered, unregistered, copyright, trademark, passing-off, unfair-competition and other rights may apply in the above territories and elsewhere.

Except where we have given prior written permission, no person may:

  • copy or reproduce the product or its protected appearance;
  • manufacture or commission a copy or imitation;
  • create an unauthorised derivative product;
  • scan, trace, reverse engineer or replicate the design;
  • supply our samples or products to another manufacturer for copying;
  • import or export infringing copies;
  • advertise, distribute, offer for sale or sell infringing copies;
  • remove or alter ownership or rights notices;
  • present Tcboo products or designs as their own; or
  • use our intellectual property outside the limited purpose for which it was supplied.

Buying a product, sample, prototype, wholesale order or customised order does not transfer any design, manufacturing or intellectual-property rights.

Where rights are registered or otherwise enforceable in a destination territory, we reserve the right to enforce them against unauthorised manufacture, importation, exportation, marketing, distribution and sale.

Nothing in these terms grants a licence except where a separate written licence agreement expressly does so.

Further information is available on our Intellectual Property & Design Protection and Copyright Policy pages.

28. Confidential information

Custom pricing, prototypes, manufacturing methods, unpublished designs, technical specifications, templates and commercial proposals disclosed to a Business Customer may be confidential.

A Business Customer must not disclose or use confidential information for any purpose other than evaluating or completing the proposed order, unless:

  • we give written permission;
  • the information is already lawfully public; or
  • disclosure is required by law.

This section does not prevent a customer from obtaining independent legal or professional advice.

29. Late payment by Business Customers

Business invoices must be paid by the due date stated on the invoice or quotation.

If payment is overdue, we may:

  • suspend production or delivery;
  • cancel uncompleted work;
  • withdraw credit facilities;
  • recover reasonable debt-collection costs; and
  • claim statutory interest and compensation available under the Late Payment of Commercial Debts legislation.

Suspension caused by late payment may affect production and event deadlines.

30. Events outside our reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

  • fire, flood or severe weather;
  • epidemic or pandemic;
  • industrial disputes;
  • power, communications or systems failure;
  • transport or carrier disruption;
  • port, customs or border delays;
  • shortage of materials;
  • failure of an essential supplier;
  • government action;
  • civil emergency, war or terrorism; or
  • other comparable events.

We will take reasonable steps to reduce the effect of the event and will contact affected customers where practicable.

For Business Customers, affected deadlines will be extended for a reasonable period.

Consumer cancellation and refund rights arising under applicable law remain unaffected.

31. Our liability to Consumers

We are responsible for losses suffered by a Consumer that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for:

  • losses that were not foreseeable;
  • business losses suffered by a Consumer;
  • loss caused by incorrect information supplied by the customer;
  • loss caused by misuse of the product;
  • failure to comply with venue rules; or
  • delay caused by a customer’s late payment, information or approval.

Nothing in these terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • defective products where liability cannot legally be excluded;
  • breach of statutory consumer rights; or
  • any other liability that cannot lawfully be limited.

32. Our liability to Business Customers

So far as the law permits, we are not liable to a Business Customer for:

  • loss of profit, revenue or anticipated savings;
  • loss of business, contracts or opportunity;
  • loss of goodwill or reputation;
  • indirect or consequential loss;
  • event cancellation or postponement costs;
  • lost sponsorship or promotional value;
  • third-party commitments made before delivery;
  • customs, carrier or venue delays; or
  • losses arising because an estimated date was treated as guaranteed without our written agreement.

Subject to liabilities that cannot lawfully be limited, our total liability arising from an order will not exceed the total price paid or payable for the goods or services giving rise to the claim.

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded or limited.

33. Customer accounts and website security

Customers are responsible for keeping account passwords confidential and for activity carried out through their account.

Customers must tell us promptly if they believe their account or payment information has been used without permission.

We may suspend an account where we reasonably suspect fraud, misuse, security risk or a breach of these terms.

34. Website availability and links

We aim to keep our website accurate and available but do not guarantee uninterrupted access.

We may update, withdraw or correct website content without notice.

Links to third-party websites are provided for convenience. We are not responsible for third-party content, availability, terms or privacy practices.

35. Personal information

We process personal information in accordance with our Privacy Policy.

Our Cookie Policy explains how cookies and similar technologies are used.

Customers supplying another person’s details, photographs or delivery information must have a lawful reason and any necessary permission to do so.

Review invitations

We may send one email approximately 14 days after an order is completed inviting the customer to leave an honest review. Participation and the submission of photographs are optional, and customers may opt out of future review requests. With the customer’s separate permission, we may feature a submitted photograph, destination and chosen name on our website or social media as part of our “Where in the world has your tcboo been?” feature, when we launch it. We will not publish or use submitted photographs for promotional purposes without that permission.

36. Complaints

If you have a complaint, contact:

Email: sales@tcboo.shop

Please provide the order or invoice number and enough information for us to investigate.

We will try to acknowledge and resolve complaints promptly. Nothing in this complaints process prevents a Consumer from exercising statutory rights or using an available dispute-resolution or court process.

37. International customers and mandatory local rights

These terms are written primarily for a business established in England.

If a Consumer lives outside England and Wales, they may have mandatory consumer rights under the law of their country or territory. Nothing in these terms removes protections that legally apply regardless of the governing-law clause below.

Business Customers are responsible for obtaining advice on laws applying to their importation, resale, promotion and use of the goods in their own territories.

38. Governing law and courts

These terms and contracts with us are governed by the law of England and Wales.

A Consumer may bring proceedings in the courts of England and Wales or, where applicable law permits or requires, in the courts of the part of the United Kingdom or country in which the Consumer lives.

For Business Customers, the courts of England and Wales have exclusive jurisdiction, unless we agree otherwise in writing.

39. General provisions

If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not waive that right.

No person other than the customer and Spinney Yarns Ltd has the right to enforce the contract, except where the law provides otherwise.

We may transfer our rights and obligations to another organisation where this does not reduce a Consumer’s rights. A customer may not transfer an order or contract without our written agreement, except where the law gives that right.

40. Changes to these terms

We may update these terms to reflect changes in our products, business operations or the law.

The version applying to an order is normally the version in force when the order is accepted, together with any order-specific terms agreed in writing.

Model Cancellation Form for Consumers

Complete and return this form only if you wish to cancel an eligible Consumer contract. The change-of-mind cancellation right does not normally apply to goods made to your specifications or clearly personalised.

To:
Spinney Yarns Ltd trading as Tcboo
3 Lawyers Lane
Oadby
Leicester
England
LE2 5QN
Email: sales@tcboo.shop

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Goods:
[Insert details]

Order number:
[Insert order number]

Ordered on:
[Insert date]

Received on:
[Insert date]

Name of Consumer(s):
[Insert name]

Address of Consumer(s):
[Insert address]

Signature of Consumer(s):
[Required only if this form is submitted on paper]

Date:
[Insert date]