Accessibility Statement

For tcboo.co.uk

Operated by Spinney Yarns Ltd t/a tcboo.shop

Last Updated: 13 August 2026

1. Our Commitment

Spinney Yarns Ltd t/a tcboo.shop is committed to making tcboo.co.uk accessible and usable by as many people as reasonably possible.

We want customers to be able to:

  • Navigate the website using a keyboard
  • Enlarge text without losing important content
  • Use screen-reading and other assistive technology
  • Understand headings, links, buttons and instructions
  • Complete forms and purchases without unnecessary barriers
  • Access important information in an alternative format where reasonably required

We aim to work towards the Web Content Accessibility Guidelines WCAG 2.2 Level AA as our practical accessibility standard.

2. Accessibility Features

When creating and updating the website, we aim to:

  • Use clear headings in a logical order
  • Write in straightforward language
  • Provide alternative text for meaningful images
  • Identify decorative images appropriately
  • Use descriptive link and button wording
  • Maintain readable text sizes
  • Provide sufficient colour contrast
  • Avoid relying on colour alone to communicate information
  • Label forms and input fields clearly
  • Provide understandable error messages
  • Support keyboard navigation
  • Make pages responsive across desktop, tablet and mobile devices
  • Avoid unnecessary flashing or moving content
  • Provide captions or written alternatives where video or audio content is introduced

3. Current Accessibility Position

Tcboo.co.uk is a developing website, and we are continuing to review its accessibility.

The website has not yet undergone a complete independent accessibility audit. We therefore do not currently claim that every page or function fully conforms to WCAG 2.2 Level AA.

Areas being reviewed include:

  • Alternative text across product and promotional images
  • Keyboard navigation and visible focus indicators
  • Heading order
  • Colour contrast
  • Text enlargement and page reflow
  • Mobile and tablet layouts
  • Contact and checkout forms
  • Cookie-consent controls
  • Product-selection controls
  • Error messages and validation instructions
  • Third-party payment and checkout services
  • Downloadable documents and PDFs

Some third-party functions, including payment services, embedded content, cookie tools and external links, may be supplied by other organisations. Although we do not control their underlying technology, we will seek suitable alternatives or improvements where a serious accessibility barrier is identified.

4. Images and Product Designs

Product images, personalised artwork and promotional designs are an important part of tcboo.co.uk.

We aim to provide useful alternative text for images that communicate important information.

Decorative images should be identified so that they can be ignored by screen-reading software.

Detailed personalised artwork may contain text or visual information that cannot be fully reproduced in a short image description. Customers may contact us if they require a written explanation of a product or design.

5. Alternative Formats and Assistance

If you cannot access information on tcboo.co.uk, we can provide reasonable assistance or an alternative format where practicable.

This may include:

  • A plain-text version
  • A larger-print version
  • Information provided by email
  • A written product description
  • Assistance with understanding product options
  • Reasonable help with placing an order

Please tell us what information you require and the format that would be most helpful.

6. Reporting an Accessibility Problem

If you experience an accessibility problem, please contact:

Spinney Yarns Ltd t/a tcboo.shop
Email: accounts@tcboo.co.uk
Address: 3 Lawyers Lane, Oadby, Leicester, LE2 5QN, United Kingdom
Company number: 08616062

Please include, where possible:

  • The page or function affected
  • The nature of the problem
  • The device and browser being used
  • Any assistive technology being used
  • The format or adjustment that would help

We will review accessibility requests and normally aim to provide an initial response within 10 working days.

7. Complaints

If you are dissatisfied with our response, please contact us again using the details above so that the matter can be reviewed.

Nothing in this statement is intended to remove or restrict any rights relating to disability discrimination or reasonable adjustments under applicable law.

Independent advice about discrimination and the Equality Act 2010 may be available from the Equality Advisory and Support Service.

8. Ongoing Improvements

Accessibility is an ongoing process.

As the website develops, we intend to:

  • Review new pages before publication
  • Continue improving image descriptions
  • Test important customer journeys
  • Review keyboard and screen-reader operation
  • Correct identified contrast and layout problems
  • Improve forms and error messages
  • Review third-party services where accessibility issues arise
  • Update this statement when significant changes are made

This statement will be reviewed whenever the website undergoes a significant change and at least once every 12 months.